Events, Courses & Seminars

The new Consumer Duty is here: key implications for financial services firms

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Location: Live online

The new UK Consumer Duty came into force on 31 July 2023. This significant piece of legislation will change the way financial services firms interact with their customers. The Duty, which has been in development for several years, sets out a new set of expectations for firms, requiring them to put their customers' needs first and to act to deliver good outcomes.

This webinar will provide an overview of the Consumer Duty, covering its key features, implications for firms, and how to comply with the new requirements. We will also discuss some of the challenges that firms may face in complying with the Duty, and how to overcome these challenges.

Suitable For
This webinar is aimed at professionals working in the financial services industry, including compliance officers, product managers, and sales staff. By the end of the webinar, participants will have a clear understanding of the Consumer Duty, its implications for their firms, and how to comply with the new requirements.

Content 
What is the Consumer Duty?
What are the key features of the Duty?
What are the implications of the Duty for firms?
How to comply with the Consumer Duty
Challenges in complying with the Duty
How to overcome challenges in complying with the Duty

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