Events, Courses & Seminars

Emotional intelligence - new

---

Location: Live online

Overview

Emotional intelligence is the ability to recognise your emotions, understand what they’re telling you, and realise how your emotions affect the people around you.

Emotional intelligence also involves your perception of others when you understand how others feel, it allows you to manage your relationships with them more effectively.

This course looks at the five key components of emotional intelligence and practical applications in the workplace to enhance both your personal and interpersonal effectiveness.

This course forms part of the 2025 ACSP CPD Programme

For bulk bookings please email the ci-pd@bpp.com , who can arrange a discount. This applies to bookings of 5+ delegates onto a single course or for booking 5+ courses in one go.

Session content

What is emotional intelligence?
Definition
Characteristics
Academic vs. emotional intelligence
Attitudes and behaviours: What they are; where we get them from; who’s responsible for them
Values and belief systems
Self-awareness & awareness of others
Embracing diversity
Practical uses for team members
Communication

Learning outcomes

Having attended this course, delegates will:

Be able to define emotional intelligence including the key characteristics of emotional intelligence.
Be able to identify how emotions can affect performance at work.
Be able to use key techniques to control emotions and respond appropriately.

Tutor

Ian Lucas

Ian joined BPP in 2007 after working as National Training Manager for a major UK retailer. During that time he worked on organisation-wide training plans including Management Development programmes, Induction programmes and structured training programmes for all staff. Prior to that he worked as an NVQ Assessor for a vocational training provider for several years where he was able to develop and coach managers to help them reach their company goals, as well as NVQ targets.

Ian’s main responsibilities are the day-to-day running of the Personal development courses at BPP in Jersey, including marketing, client meetings, course design and evaluation.

Ian is enthusiastic about bringing the subjects he’s teaching to life and uses lots of examples and anecdotes from his own extensive experience in ‘the real world’, to help students understand the key theories and concepts covered by the subject.

Pricing Details