Location: BPP Online Classroom Live
Having attended this course, delegates will:
-Understand how their own behaviour influences others, enabling them to demonstrate effective communication skills to get the best out of themselves, the team and the client
-Have the tools to effectively prepare for and carry out difficult conversations
-Be able to look for win-win solutions as a resolution to acrimonious situations
-What are your difficult situations?
-Are difficult situations an opportunity or a threat?
-Dealing with difficult staff issues
-The importance of performance management
-Why and how people become difficult
-Types of difficult people
-Helping someone to change
-Attitude & behaviour
-A number of tips for dealing with difficult people to create win-win situations
Please contact firstname.lastname@example.org with any booking queries.