Location: BPP Online Classroom Live
Managers are frequently faced with difficult situations, yet a lack of knowledge and confidence required to tackle them means they are often left to fester and escalate. This course will look at what situations are difficult, then how to discover and address the true cause in order to bring them to a successful resolution.
This course is designed for new or prospective managers looking for the opportunity for guided reflection and improvement.
Having attended this course, delegates will:
-Understand how their own behaviour influences others, enabling them to demonstrate effective communication skills to get the best out of themselves, the team and the client
-Have the tools to effectively prepare for and carry out difficult conversations
-Be able to look for win-win solutions as a resolution to acrimonious situations
-What are your difficult situations?
-Are difficult situations an opportunity or a threat?
-Dealing with difficult staff issues
-The importance of performance management
-Why and how people become difficult
-Types of difficult people
-Helping someone to change
-Attitude & behaviour
-A number of tips for dealing with difficult people to create win-win situations
Bookings are made using the link below. Please email firstname.lastname@example.org with any queries.
All course costs and administration charges are exclusive of GST which, if applicable, will be added to the invoice. All fees must be paid in full within 14 days from the date of the invoice.
Cancellations must be made in writing prior to the start date of the course. Course fees will be payable dependent upon the amount of notice given: 7 or fewer days’ notice prior to start date,100% of total fee will be payable; more than 7 days notice, 50% of total fee will be payable; more than 28 days notice, no fees will be payable.
Students may defer to a later date, subject to availability, andprovided 14 days notice is given. Amendments to an existingbooking may also be requested. Deferrals, transfers, amendments and any refunds due may have administrative charges levied of £25 for refunds; £10 for amendments and 25% of the course fee for deferrals or transfers. Jersey International Business School reserves the right, in its sole discretion, to refuse to accept any booking.