Location: BPP Online Classroom Live
This course helps delegates recognise conflict and to understand how their own behaviour influences others, enabling them to demonstrate effective communication and resolution skills to get the best out of themselves, the team and the client.
Having attended this course, delegates will:
-Better understand conflict in order to identify it early
-Understand differing personality types and be able to adapt their approach to conflict resolution accordingly
-Be practiced in applying theory to a variety of scenarios
-This course will look at the importance of finding the true cause of conflict
-You will identify those situations within your control, those you can influence and those you cannot control
-You will also identify different personal styles and learn to make a conscious choice about your attitude and behaviour in order to respond appropriately to, and manage, conflict
-How to identify positive aspects of conflict
Bookings are made using the link below. Please email email@example.com with any queries.
All course costs and administration charges are exclusive of GST which, if applicable, will be added to the invoice. All fees must be paid in full within 14 days from the date of the invoice.
Cancellations must be made in writing prior to the start date of the course. Course fees will be payable dependent upon the amount of notice given: 7 or fewer days’ notice prior to start date,100% of total fee will be payable; more than 7 days notice, 50% of total fee will be payable; more than 28 days notice, no fees will be payable.
Students may defer to a later date, subject to availability, andprovided 14 days notice is given. Amendments to an existingbooking may also be requested. Deferrals, transfers, amendments and any refunds due may have administrative charges levied of £25 for refunds; £10 for amendments and 25% of the course fee for deferrals or transfers. Jersey International Business School reserves the right, in its sole discretion, to refuse to accept any booking.